Frequently Asked Questions
Everything you need to know about your Heys America shopping experience.
What is the standard shipping timeframe for orders within the US?
Most orders are processed within 1-2 business days. Standard ground shipping typically delivers within 3-7 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy on unused items in their original packaging. Simply contact our support team with your order number to receive a return authorization and shipping instructions.
What kind of warranty is provided with Heys luggage?
Our products come with various levels of warranty coverage, ranging from 2 years to Executive Class 10-year Limited Warranty, covering manufacturing defects in materials and workmanship.
How can I track my order after it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping outside of North America?
Currently, our online store serves the United States. For international inquiries, please visit our global site or contact our international distribution partners.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.